Shipping & Returns

Returns Policy

PLEASE READ ALL TERMS AND CONDITIONS THOROUGHLY!

-NOTE: All tracks over 7 feet ship in two pieces, and all tracks over 14 feet ship in three pieces.

-NOTE: CUSTOM ORDERS INCLUDING CUSTOM SIZES, ANY DOOR, COLORS, LENGTHS, ETC ARE NOT RETURNABLE FOR ANY REASON.

-CURRENT LEAD TIME FOR ALL BARN DOOR HARDWARE IS 3-5 BUSINESS DAYS. WE WILL SHIP FASTER IF POSSIBLE.

-You may return most new, unopened items within 14 days of delivery for a refund. All returns are subject to a 25% restocking fee which will be assessed upon assessing condition and contents of order upon return.

-Customer will be responsible for return shipping costs on orders that are being returned. We only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns must be pre-approved.

CUSTOM BARN DOORS

Shipping: DOORS ARE CRATED AND SHIP VIA COMMON CARRIER - NOT A SERVICE LIKE UPS OR FEDEX. DOORS ARRIVE IN A LARGE TRUCK AND MUST BE UNLOADED. WE DO NOT PAY FOR LIFT GATE SERVICE OR ANY ADDITIONAL SERVICES LIKE INSIDE DELIVERY OR SIMILAR.

NOTE: You must be home at the time of delivery. Please be prepared to assist in unloading the barn door.