You may return most new, unopened items within 30 days of delivery for a refund. All returns are subject to a 25% restocking fee.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
CUSTOM ORDERS INCLUDING CUSTOM SIZES, COLORS, LENGTHS, ETC ARE NOT RETURNABLE.
NOTE: If you change your mind and wish to return, you must pay for return shipping. All returns are subject to a 25% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Door manufacturing estimate:
Standard Doors: 4 weeks
Custom Doors: 4-6 weeks
Barn door shipping estimate:
Doors are shipped by a common carrier, which typically takes 1-2 weeks. Once the door is delivered to your area, you will receive a phone call from the common carrier to schedule a drop off time.
Note: You must be home at the time of delivery. Please be prepared to assist in unloading the barn door.
We ship ONLY to US addresses. We charge $40 more to ship ANY order to Alaska or Hawaii.
Now shipping to Canada! $65 flat rate includes duty and taxes.
We ship all raw steel hardware orders within three business days. Finished hardware takes 5-7 business days.
We ship USPS, UPS and FedEX - choice is ours based on weight and distance, or if shipping to PO Box.
Note: All tracks over 6 feet ship in two pieces, and all tracks over 12 feet ship in three pieces- center splice also included.
Please email us with any questions thebarndoorhardwarestore [at] gmail.com
Shipping Times in the United States