Barn Door Hardware FAQ

Our team is available 7 days a week at info@thebarndoorhardwarestore.com. We aim to respond the same day on weekdays and within 24 hours on weekends.

The Barn Door Hardware Store is based in Oregon. Goldberg Brothers hardware is made in Littleton, Colorado and ships from there. Our Quick Ship line is imported and ships from our warehouses in Georgia and Oregon. All orders ship free to the continental US.

Quick Ship line ships in 2–3 business days. Goldberg Brothers is made to order in Littleton, Colorado — standard lead time is 10–15 business days; stainless steel is 14–21 business days.

Yes — 10% off every hardware order, no minimum, no net 30 required. See our trade program page.

Add 4 in to the opening width for standard rooms (2 in overlap per side), or 6 in for bedrooms and bathrooms (3 in per side). See our measuring guide.

2× the door width — never 2× the opening. A 36 in opening with a 40 in door needs an 80 in track, not 72 in. See our track length guide.

Clear wall equal to the full door width on the slide side. If that's not available, bypass or bifold configurations can solve it. See our configuration guide.

Varies by hanger style: 4 in (straight strap, straight top mount, horseshoe), 4-1/2 in (J-strap, J top mount), 5-1/2 in (all heavy duty and all stainless), 9 in (wagon wheel). Hidden roller is the exception — it needs 4-3/8 in above the rough opening, not above the door. See our measuring guide for the full table.

Double bypass: (opening + 6 in) ÷ 2 per door. Single bypass: (opening + 10 in) ÷ 2 with standard rollers, or (opening + 13 in) ÷ 2 with spoke wheels. For a two-door setup that fully clears the opening, track = 3× door width. See our bypass measuring guide.

Yes — on every installation. Mount a 1×6 hardwood board (oak, maple, or poplar — not pine) spanning the full track length into wall studs with 3/8 in × 3 in lag bolts. Drywall alone will not support the load. The board does a second job too: track mounting holes rarely line up with studs, so the continuous hardwood backing lets you bolt the track anywhere along its length. See our header board guide.

You need one if casing, baseboard, or trim projects 1/2 in or more from the wall. It adds spacers and longer lag bolts to stand the track off the wall, and handles trim up to 1-1/4 in. Standard duty Goldberg kits include it in the box — nothing to select. On heavy duty kits it's an optional add-on you choose with the product variants at the time of purchase. Not available for bypass configurations. Over 1-1/4 in of trim, email us before ordering.

Most kits include a floor-mounted T guide. If you have finished flooring you can't drill into, use a wall-mounted guide instead — sold separately. Note: a wall-mounted guide isn't practical for double bypass installations, where the guide sits in the center of the opening. Browse our floor guides collection.

Yes, when there's no usable wall structure above the opening — glass walls, steel framing, or studs that don't land where the track needs to. Requires solid ceiling joists and exactly 6 in between the top of the door and the ceiling — not more, not less. Available on the Quick Ship line only: 220 lbs, matte black and brushed nickel. Ceiling mount works for single track sliding and bypass, but not for bifold. See our ceiling mount guide.

Never. Our hardware uses sealed bearings that run dry. Lubricant attracts debris and increases rolling resistance. A sluggish or squeaking door is almost always track debris or a leveling issue, not a lubrication need — wipe the track channel with a dry cloth and check the clearance. That's all the maintenance quality hardware requires.

You can, but we'd steer you away from it: cutting the track yourself voids its warranty. Goldberg will cut to your length at the factory for no additional cost with the powder coat applied after, and that track keeps full coverage — request a custom quote. If you cut on site anyway, apply a rust inhibitor to the cut edge, where the powder coat no longer protects the steel — that's the cut edge only, never the track's running surface or the rollers, which run dry on sealed bearings. Stainless is exempt: it's corrosion-resistant alloy all the way through. Either way, a cut or custom track isn't returnable.

Goldberg Brothers is made to order in Littleton, Colorado — tighter tolerances, Delrin wheels, 10–15 day lead time. Standard duty comes in matte black, black, arch bronze, and silver metallic; heavy duty opens up all 17 Goldberg colors. The Quick Ship line is imported and ships in 2–3 days in matte black and brushed nickel — the right choice for budget-driven projects and lighter doors.

Standard and heavy duty Goldberg Brothers kits do not include handles. Bifold kits do. Handles are a separate purchase. Browse our handles collection and flush pulls collection.

Only stainless steel hardware is rated for outdoor and coastal use. Standard powder-coated hardware will eventually corrode with direct outdoor exposure. Browse our stainless steel collection.

Yes — soft close is available for single track sliding, double bypass, and triple bypass configurations only. It is not available for single bypass, bifold, or hidden roller hardware. Email us at info@thebarndoorhardwarestore.com to confirm compatibility with your existing setup.

Yes — solid pine in standard sizes, finished and unfinished. For most projects we recommend sourcing locally: you avoid freight markup and the door arrives acclimated. See our DIY vs. custom guide.

Standard duty Goldberg Brothers holds up to 250 lbs with the horseshoe roller; the most popular roller, the J-strap, is rated 200 lbs. Heavy duty goes to 600 lbs with the horseshoe, with the J-strap, flat top strap, and wagon wheel at 400 lbs. Stainless is 400 lbs per door face mounted, 100 lbs per door top mounted. Bypass is 220 lbs total system — not per door, not per track. See our weight calculator.

Yes, and it's the route we'd point you to. Goldberg Brothers cuts track to your length at the factory and applies the powder coat after cutting, at no additional cost — no exposed steel, no field work, and the track keeps its full limited lifetime warranty. Request a custom quote and we'll spec it with you. One thing to know first: a custom track is a custom order, so it can't be returned — confirm your measurements before you order.

Yes, with the right setup. Size the door with 3 in overlap per side, add pile or brush weatherstrip at the edges, and install a latch. Single track hardware holds the door 3/8 in off the wall — the tightest perimeter gap of any configuration. It won't match a sealed hinged door for sound isolation, but it's adequate for most bedroom and bathroom applications. See our privacy guide.

Barn doors use latches — not locks. A latch keeps the door deliberately closed but doesn't resist forced entry. For spaces requiring a keyed lock, a hinged door with a deadbolt is the right product. Browse our latches collection.

Almost always a leveling issue — the track has a slight grade and gravity pulls the door to the low end. Fix: a small piece of felt on the track at the rest position, or install a latch. See our door drifting guide.

Two doors on one shared track, each sliding from opposite ends to meet in the center when closed. The most visually symmetrical double barn door setup. See our double barn door guide.

Yes, on most new, unopened items — but the window depends on the line. Quick Ship items can be returned within 30 days of delivery; Goldberg Brothers within 25 days. All returns must be pre-approved before you ship anything back, so email us at info@thebarndoorhardwarestore.com for authorization. Return shipping is the customer's responsibility unless we sent the wrong item or it arrived defective. See our refund policy.

No — custom orders can't be returned for any reason. That covers custom sizes, doors, colors, and lengths. On the Goldberg side, designer colors are treated as custom orders: PC Chrome, Regal Red, Rocket White, Blue Ribbon, Flint Gray Texture, Dark Gray Texture, White Bronze Texture, Silver Vein, and Copper Vein. Confirm your measurements and finish before ordering — email us at info@thebarndoorhardwarestore.com if you want a second set of eyes on the spec.

On Quick Ship, no fee inside 30 days. Between 30 and 60 days there's a 15% restocking fee, and we can't accept returns after 60 days. Goldberg Brothers charges a 25% restocking fee on any return, inside the 25-day window. See our refund policy.

Hardware sets and tracks carry a limited lifetime manufacturer's warranty against defects that impair normal operation — we repair or replace the defective component at our discretion. Installation costs are not covered. Wear accessories — felt strips, rubber bumper bands, pair linking cords, and soft close buffers — are covered for manufacturing defects for one year. Rust isn't warranted on raw or powder-coated steel; only stainless is rated for outdoor and high-humidity environments. See our warranty page.

Don't sign for it. If you see a broken strap, damaged packaging, or visible damage to the doors, don't sign the delivery receipt and don't release the driver. Photograph the damage, then notify us and the freight carrier within 48 hours to open a claim — outside that window the carrier won't accept it. Missing items need to be reported within 7 days of receipt. Email us at info@thebarndoorhardwarestore.com.