FAQ

General Information

What are your hours of operation?

Our expert team is available 7 days a week to answer your questions via email. We are committed to providing a quick response to ensure your project stays on track.

Where are you located?

The Barn Door Hardware Store operations are in Oregon. We ship from Colorado, Georgia and Utah.

Barn Doors

I have never had a barn door before. Where should I start?

Start by measuring your door opening and determining your door size. Our installation guide walks through the entire process step-by-step. For design inspiration, visit our Pinterest page or customer gallery. Our team is available 7 days a week at info@thebarndoorhardwarestore.com to help you get your order right.

Do I need a header board for this setup?

Yes. A header board distributes the door system's weight evenly across the wall to prevent drywall damage and allows flexible track placement without being limited to wall stud locations.

What type of wood is best for a header board?

Use hardwood that can support your door's weight. Good options include:

  • Red Oak – Strong, durable, attractive grain
  • White Oak – Strong with a lighter color
  • Maple – Excellent strength, clean appearance
  • Birch – Solid, affordable, readily available
  • Poplar – Consistent and easy to paint

Avoid softwoods like pine, which may not support the door's weight over time.

What are the recommended dimensions for a header board?

Minimum 1" thick and 6" wide. Length should extend to the next wall stud beyond each end of the track to ensure full support.

Do you offer custom track lengths?

Yes. Every track is custom-cut to your exact specifications. We can accommodate any length—tracks over 7'6" are shipped in multiple sections with junction plates for seamless connection. To get started, please fill out our custom quote form.

Important: Returns for custom items may not be accepted. Review our return policy before finalizing your purchase.

Is this hardware suitable for outdoor use?

This powder-coated steel hardware can be used outdoors in covered areas, but exposure to rain or high humidity may cause rust over time. For outdoor installations or coastal environments, we recommend our Stainless Steel Hardware, which is specifically engineered for weather resistance.

Is there a size limit for doors used with this hardware?

To prevent a door wider than 4 feet from warping, we recommend using additional hangers to distribute the weight evenly.

Is a floor guide essential for this installation?

Yes. The included floor guide keeps your door aligned with the track and prevents swinging, ensuring smooth operation and preventing the door from shifting away from the wall. It's a small component that makes a significant difference in performance.

Products

Do you sell your barn door hardware kits and barn doors on Amazon?

We choose not to sell on Amazon or other large marketplaces because we believe in providing exceptional, direct customer service for specialized products like ours. When you contact us, you speak directly with an expert who knows our products inside and out—from roller dimensions to detailed installation guides for a double bypass barn door hardware kit. Our dedication is to ensure your DIY barn door project is a complete success.

What brands do you carry?

We are constantly expanding our selection with reputable brands. We proudly sell hardware from Goldberg Brothers, Door to Door Co, and Rustica. We also offer a generic brand for an affordable, quick-ship option to meet every budget and timeline.

Can I order items that are out of stock?

You are welcome to sign up for alerts to know when items are back in stock. If you have a question about a specific out of stock item, send us a note at info@thebarndoorhardwarestore.com.

Discounts

Are there any discounts for bulk purchases?

We have a welcome discount for first time customers. Sign up for our newsletter to receive the coupon code!

We offer site wide discounts throughout the year and announce discounts through our newsletter.

Do you offer discounts for trade professionals?

We have a program for trade professionals. If you're a contractor, builder, architect, interior designer, or other trade professional, sign up for our discount program. There's no obligation or fee, we simply want to reward our trade partners. Share your information here and we'll send you an exclusive code.

Returns and Exchanges

What is your return policy?

Return policies vary by brand. For complete details, please visit our dedicated return policy page.

How do I return an item?

Please reach out to us at info@thebarndoorhardwarestore.com to initiate a return.

Customer Support

How can I contact customer support?

If you have any questions or would like to discuss your project in more detail, please don't hesitate to reach out to us at info@thebarndoorhardwarestore.com. We're happy to help and provide personalized recommendations to ensure you create the perfect barn door solution for your space.

Do you have DIY advice?

All of our barn door hardware kits come with an easy to follow instruction manual. You can read the manuals here.

How do I leave feedback about my experience?

We enjoy hearing from our customers! After purchasing, you will receive an email with a link to write your review.