Return Policy

Generic Brand Returns:

• Eligibility: Most new, unopened items can be returned within 30 days of delivery for a refund.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
• Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team for authorization.
• Non-Returnable Custom Orders: Due to the personalized nature of custom orders, we cannot accept returns for any reason. This includes items with custom sizes, doors, colors, lengths, or other specifications.

Goldberg Brothers Returns:

• Eligibility: Most new, unopened items can be returned within 25 days of delivery for a refund.
• Restocking Fee: Goldberg charges a 25% restocking fee. 
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
• Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team for authorization.

Dalmatian Doors Returns:

• No Returns Accepted: Due to the nature of this product, we are unable to accept returns or exchanges.

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at evan@thebarndoorhardwarestore.com to request a return authorization.
2. Package the Item: Ensure the item is in its original, unopened condition with all included components.
3. Ship the Item: Use a shipping method that provides tracking information. Send the item to the address provided in your return authorization.

Please note: We reserve the right to refuse returns that do not meet these guidelines or that are damaged upon receipt.