Return Policy
Non-Returnable Items:
- Custom Orders: Due to the personalized nature of custom orders, we cannot accept returns for any reason. This includes items with custom sizes, doors, colors, lengths, or other specifications.
General Returns:
- Eligibility: Most new, unopened items can be returned within 14 days of delivery for a refund.
- Restocking Fee: All returns are subject to a 25% restocking fee to cover inspection and handling costs.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
- Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team for authorization.
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at evan@thebarndoorhardwarestore.com to request a return authorization.
- Package the Item: Ensure the item is in its original, unopened condition with all included components.
- Ship the Item: Use a shipping method that provides tracking information. Send the item to the address provided in your return authorization.
Please note: We reserve the right to refuse returns that do not meet these guidelines or that are damaged upon receipt.
