Return Policy

 

Generic Brand Returns:

  • Eligibility: Most new, unopened items can be returned within 30 days of delivery for a refund. Any items returned after 30 days are subject to a restocking fee. We cannot accept returns after 60 days.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
  • Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team at info@thebarndoorhardwarestore.com for authorization.
  • Non-Returnable Custom Orders: Due to the personalized nature of custom orders, we cannot accept returns for any reason. This includes items with custom sizes, doors, colors, lengths, or other specifications.

Goldberg Brothers Returns:

  • Eligibility: Most new, unopened items can be returned within 25 days of delivery for a refund. We cannot accept returns after 25 days. Custom items cannot be returned.
  • Restocking Fee: Goldberg charges a 25% restocking fee. 
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
  • Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team at info@thebarndoorhardwarestore.com for authorization.

1925 Workbench Returns:

  • Eligibility: Standard track lengths of 5', 6', 7', and 8' long can be returned within 25 days of delivery if they are returned in their original condition and the hardware has not been installed.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item). 
  • Custom Items: Unfortunately, we cannot offer returns or exchanges on custom door hardware as they were made to exact specifications. 
  • Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team at info@thebarndoorhardwarestore.com for authorization. 

Dalmatian Doors Returns:

  • No Returns Accepted: Due to the nature of this product, we are unable to accept returns or exchanges.

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email us at evan@thebarndoorhardwarestore.com to request a return authorization.
  2. Package the Item: Ensure the item is in its original, unopened condition with all included components.
  3. Ship the Item: Use a shipping method that provides tracking information. Send the item to the address provided in your return authorization.

Please note: We reserve the right to refuse returns that do not meet these guidelines or that are damaged upon receipt.