Return Policy

Generic Brand Returns:

  • Eligibility: Most new, unopened items can be returned within 30 days of delivery for a refund. Any items returned after 30 days are subject to a 15% restocking fee. We cannot accept returns after 60 days.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
  • Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team at info@thebarndoorhardwarestore.com for authorization.
  • Non-Returnable Custom Orders: Due to the personalized nature of custom orders, we cannot accept returns for any reason. This includes items with custom sizes, doors, colors, lengths, or other specifications.

Goldberg Brothers Returns:

  • Eligibility: Most new, unopened items can be returned within 25 days of delivery for a refund. We cannot accept returns after 25 days. Custom items cannot be returned.
  • Custom Items: Designer colors are a custom order and cannot be returned. Designer colors include PC Chrome, Regal Red, Rocket White, Blue Ribbon, Flint Gray Texture, Dark Gray Texture, White Bronze Texture, Silver Vein, and Copper Vein.
  • Restocking Fee: Goldberg charges a 25% restocking fee. 
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
  • Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team at info@thebarndoorhardwarestore.com for authorization.

Rustica Returns:

  • Please open and inspect shipments upon arrival.
  • Eligibility:  Please notify us within 30 days of receipt of your order if you need to return or exchange. Most new, unused items can be returned. We cannot accept returns of installed products. 
  • Return Shipping: Customers are responsible for return shipping costs. If you need a new shipping crate, one can be sent for $248 + shipping (larger crates could have a higher cost). 
  • Pre-Approval: All returns must be pre-approved before shipping. Please contact our customer service team at info@thebarndoorhardwarestore.com for authorization.
  • Damage from Shipping: If your order was damaged during shipping, please email us at info@thebarndoorhardwarestore.com within 2 business days with images of the damage, a picture of the shipping label, and details of what damage occurred. 

Door to Door Co Returns:

Due to the custom nature and careful handling required for our products, all door sales are final and cannot be returned.

We want you to be confident in your purchase. Please ensure you've confirmed all measurements and specifications before placing your order. Our team is always here to answer any questions you have!

Important: Inspect Your Delivery Carefully!

When your door order arrives, immediate inspection is crucial. This protects you and ensures any issues are addressed promptly with the freight carrier.

  • Check Quantities & Condition: As soon as your shipment arrives, thoroughly inspect the package for the correct number of items and their condition.
  • DO NOT Sign for Damaged Shipments: If you notice a broken strap, damaged packaging, or any visible signs of damage to the doors, do not release the driver or sign the delivery receipt.
  • Document Damage: If damage is present, document it immediately. Take clear photos of the damaged packaging and doors.
  • Contact Us & the Carrier Within 48 Hours: Notify us and the freight carrier to submit a claim within 48 hours of receipt. We aren't responsible for orders not checked within this claim window.
  • Missing Items: If any items are missing from your order, you must notify us via email or phone within 7 days of receipt.

Understanding Damage Claims

  • Claims within the U.S.: We are only responsible for working with freight companies that deliver directly from our warehouse to shipping addresses within the United States.
  • International Shipments (After U.S. Delivery): If your items are shipped outside of the U.S. after we've fulfilled the delivery to a U.S. address, any damage occurring during that onward international transit is the customer's responsibility to claim with the subsequent carrier.