FAQ

General Information

What are your hours of operation?

Our expert team is available 7 days a week to answer your questions via email. We are committed to providing a quick response to ensure your project stays on track.

Where are you located?

The Barn Door Hardware Store operations are in Oregon. We ship from Colorado, Georgia and Utah.

Barn Doors

I have never had a barn door before. Where should I start?

Starting a new barn door project can be exciting. For design inspiration, we recommend visiting our Pinterest page, where you’ll find numerous real-world examples. If you have any questions, our dedicated team is available 7 days a week, including weekends. Just email us at info@thebarndoorhardwarestore.com, and we will help you get your order just right.

Do I need a header board for this setup?

Yes, a header board is crucial for both structural integrity and aesthetics. It evenly distributes the door system’s weight to prevent drywall damage and allows for flexible track placement, as you are not limited to mounting directly onto wall studs.

What type of wood is best for a header board?

A sturdy hardwood is recommended to adequately support the weight of your barn door. Popular choices include:

  • Red Oak: Strong, durable, and has an attractive grain.
  • White Oak: A strong and durable option with a lighter color.
  • Maple: Offers excellent strength and a clean appearance.
  • Birch: A solid, affordable, and readily available choice.
  • Poplar: Known for its consistency and is easy to paint.

Avoid softwoods like pine, as they may not be strong enough to support the door’s weight over time.

What are the recommended dimensions for a header board?

For optimal stability, your header board should be a minimum of 1 inch thick and 6 inches wide. The length should be long enough to extend to the next stud after the end of the track to ensure full support.

Do you offer custom track lengths?

Yes. Every Goldberg Brothers hardware track is custom-crafted to your exact specifications. We can accommodate requests for tracks that are longer or shorter than our standard options.

To get started, please fill out our custom quote form.

Important: Returns for custom items may not be accepted. Please review our return policy for full details before finalizing your purchase to ensure you are fully informed.

Is this hardware suitable for outdoor use?

While this standard steel hardware can be used outdoors, exposure to rain or high humidity may cause rust over time. For optimal outdoor performance, we recommend our Stainless Steel series hardware.

Is there a size limit for doors used with this hardware?

To prevent a door wider than 4 feet from warping, we recommend using additional hangers to distribute the weight evenly.

Is a floor guide essential for this installation?

Yes, a floor guide is a crucial component. This kit includes a floor-mounted guide that keeps the door aligned with the track and prevents it from swinging. Its benefits include:

  • Smooth Operation: Ensures a smooth and quiet sliding motion.
  • Durability: Made from high-quality materials to withstand daily use.
  • Easy Installation: Includes all necessary hardware and instructions.

Products

Do you sell your barn door hardware kits and barn doors on Amazon?

We choose not to sell on Amazon or other large marketplaces because we believe in providing exceptional, direct customer service for specialized products like ours. When you contact us, you speak directly with an expert who knows our products inside and out—from roller dimensions to detailed installation guides for a double bypass barn door hardware kit. Our dedication is to ensure your DIY barn door project is a complete success.

What brands do you carry?

We are constantly expanding our selection with reputable brands. We proudly sell hardware from Goldberg Brothers, Door to Door Co, and Rustica. We also offer a generic brand for an affordable, quick-ship option to meet every budget and timeline.

Can I order items that are out of stock?

You are welcome to sign up for alerts to know when items are back in stock. If you have a question about a specific out of stock item, send us a note at info@thebarndoorhardwarestore.com.

Discounts

Are there any discounts for bulk purchases?

We have a welcome discount for first time customers. Sign up for our newsletter to receive the coupon code!

We offer site wide discounts throughout the year and announce discounts through our newsletter.

Do you offer discounts for trade professionals?

We have a program for trade professionals. If you're a contractor, builder, architect, interior designer, or other trade professional, sign up for our discount program. There's no obligation or fee, we simply want to reward our trade partners. Share your information here and we'll send you an exclusive code.

Returns and Exchanges

What is your return policy?

Return policies vary by brand. For complete details, please visit our dedicated return policy page.

How do I return an item?

Please reach out to us at info@thebarndoorhardwarestore.com to initiate a return.

Customer Support

How can I contact customer support?

If you have any questions or would like to discuss your project in more detail, please don't hesitate to reach out to us at info@thebarndoorhardwarestore.com. We're happy to help and provide personalized recommendations to ensure you create the perfect barn door solution for your space.

Do you have DIY advice?

All of our barn door hardware kits come with an easy to follow instruction manual. You can read the manuals here.

How do I leave feedback about my experience?

We enjoy hearing from our customers! After purchasing, you will receive an email with a link to write your review.