FAQ

General Information

What are your hours of operation?

We're available 7 days a week to answer your questions. Expect a quick response from our team.

Where are you located?

The Barn Door Hardware Store operations are in Oregon. We ship from Colorado and Georgia.

Barn Doors

I have never had a barn door before. Where should I start?

Feeling stuck on design? Pinterest is your new best friend. Find us there!

If you have questions, we’re here for you all day, every day, even on weekends. Just shoot an email to evan@thebarndoorhardwarestore.com. He’ll give you all the personal assistance you need to get your order just right. 

Do I need a header for my barn door setup?

When installing barn door hardware, a header is crucial for several reasons:

  • Enhanced Aesthetics: A header provides a cleaner and more finished look to your installation, elevating the overall appearance of your space.
  • Structural Integrity: By distributing the weight of the barn door system evenly, a header prevents potential damage to drywall, especially for large or heavy doors.
  • Flexible Installation: Headers come pre-drilled with track mounting holes, allowing you to customize the track's position on the wall. Without a header, you're limited to the stud locations.

What type of wood is best for a barn door header support?

For your barn door header support, a sturdy hardwood is recommended. This will ensure it can adequately support the weight of your barn door.

Here are some popular choices:

  • Red Oak: Known for its strength, durability, and attractive grain.
  • White Oak: Another strong and durable option with a slightly lighter color.
  • Maple: Offers excellent strength and a clean, classic appearance.
  • Birch: A solid choice that is affordable and readily available.
  • Poplar: Known for its consistency and paintability.

Avoid softwoods like pine, as they may not be strong enough to support the weight of your barn door over time.

What is the recommended thickness and length for a barn door header support?

For optimal support, we recommend a minimum header board thickness of 3/4 inches. The length of your header board should be equal to or slightly exceed the length of your barn door track. This ensures adequate support for the weight of your door and prevents sagging or instability.

Do you offer custom track lengths for barn door installations?

Yes, we can provide custom track lengths to suit your specific needs. Please note that custom orders may have a slightly longer processing time.

Important: Custom length tracks are typically not covered by our standard warranty, and returns may not be accepted. Please review our return policy for more details.

Are your barn door hardware products suitable for outdoor use?

While our steel hardware can be used outdoors, it's important to note that it may rust if exposed to constant rain, running water, or high humidity. This can lead to a shorter product lifespan. For optimal outdoor performance, we recommend our Stainless Steel series hardware. Its rust-resistant properties ensure long-lasting durability in even the harshest weather conditions.

My door is larger than average. Is there a size limit for barn doors?

To prevent a door wider than 4 feet from warping or bowing over time, we recommend using additional hangers to distribute the weight more evenly.

Is a floor guide essential for a barn door installation?

A barn door floor guide is a crucial component of any barn door hardware system. This bracket, floor-mounted included in our barn door hardware kits, ensures that the door remains aligned with the track above, preventing it from swinging towards or away from the wall.

Types of Floor Guides:

  • Floor-Mounted Door Guide: Our floor-mounted door guide is the most popular type and is included in all our kits. It's installed on the floor near the door frame.
  • Wall-Mounted Door Guide: If you prefer to avoid drilling into your floors, a wall-mounted guide can be used. It attaches to the baseboard or wall at the bottom edge of the doorway opening.

Benefits of Using a Floor Guide:

  • Smooth Operation: Prevents the door from swinging, ensuring a smooth and quiet sliding motion.
  • Durability: Made from high-quality materials to withstand daily use.
  • Easy Installation: Includes all necessary hardware and clear instructions.

Products

What brands do you carry?

We are always adding products and reputable brands to our store. We currently sell Goldberg Brothers, Dalmatian Doors, and a generic brand to offer an affordable option.

Can I order items that are out of stock?

You are welcome to sign up for alerts to know when items are back in stock. If you have a question about a specific out of stock item, send us a note at evan@thebarndoorhardwarestore.com.

Discounts

Are there any discounts for bulk purchases?

We have a welcome discount for first time customers. Sign up for our newsletter to receive the coupon code!

We offer site wide discounts throughout the year and announce discounts through our newsletter.

Do you offer discounts for trade professionals?

We have a program for trade professionals. If you're a contractor, builder, architect, interior designer, or other trade professional, sign up for our discount program. There's no obligation or fee, we simply want to reward our trade partners. Share your information here and we'll send you an exclusive code.

Returns and Exchanges

What is your return policy?

Each brand has a different return policy. Please view details on our return policy page.

How do I return an item?

Please reach out to Evan at evan@thebarndoorhardwarestore.com to initiate a return.

Customer Support

How can I contact customer support?

If you have any questions or would like to discuss your project in more detail, please don't hesitate to reach out to Evan at evan@thebarndoorhardwarestore.com. We're happy to help and provide personalized recommendations to ensure you create the perfect barn door solution for your space.

Do you have DIY advice?

All of our barn door hardware kits come with an easy to follow instruction manual. You can read the manuals here.

How do I leave feedback about my experience?

We enjoy hearing from our customers! After purchasing, you will receive an email with a link to write your review.