The Barn Door Hardware Store FAQs

What is your barn door hardware return policy? 

Customer satisfaction is our main goal at The Barn Door Hardware Store. If there is a problem with your hardware order, please notify us immediately. We will do everything we can to satisfy you including, but not limited to, returns and exchanges. Your return must be in resalable condition and you must pay the return shipping cost.  All returns are subject to a 25% restocking fee.

What kind of warranty do you offer?

We offer a 30-day money back guarantee but the barn door hardware must be in resalable condition. We will also refund the original shipping cost but you MUST pay the shipping cost to return the barn door hardware back to us. 

What's your normal delivery time?

We ship same or next-business-day after purchase. Shipping time usually varies between 2-7 days depending on where you live.  Transit time cannot be guaranteed due to postal delays, weather, etc. Below is a map of our estimated shipping times in the United States.

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Do you have installation instructions for the barn door hardware kit?

We do! They are not amazing, but we are updating them now and will update this link as soon as they are ready! Click here to view and/or download the Barn Door Hardware Kit Installation Instructions.   

Do the barn doors come finished?

No finish on our standard doors, but we do offer various types of barn door finishing such as clear lacquer, white wash, chalk paint, distressing and more, Call for details and pricing please. 

How thick are your barn doors?

Our barn doors are 1-1/2” thick. 

What thickness of barn doors does your hardware accommodate?

Our barn doors accommodate up to 2 inches but a header can be used for thicker doors. If your door is thicker than 1.75 inches - please add that in the note to seller upon purchase and we will send you a larger floor guide at no additional cost. 

How thick and wide is the barn door hardware track?

The barn door hardware track is 3/16” thick, and 1 1/2" wide. 

What are the sizes of the hardware included in the kits?

  • 3" x 11/2" cast iron wheels for years of wear,
  • 5/16" x 41/2" lags with 15/8" spacer tubes to fasten to wall,
  • Your choice of ANY LENGTH of 11/2" wide x 3/16” unfinished flat steel track with end stops (end bumpers take up 4").

Why did my barn door hardware track ship in multiple sections?

All barn door hardware tracks over 6 feet long will be shipped in two sections, and all tracks longer than 12 feet will be shipped in three sections with center splice. Shipping longer tracks in multiple sections prevents the track from bending during the shipping process. 

How much weight can the barn door hardware support?

Our barn door hardware can support 300+ lbs depending on if the track is installed correctly into the wall studs. 

Do I need a floor guide?

The floor guide is optional. You will receive one with a kit purchase, so you may choose to use it or not.  Floor guides prevent the barn door from swinging towards and away from the wall. 

How much of a gap is there between the door and the wall?

That depends on the thickness of your barn door. Our standard track sticks out just over 2 inches from the wall.  If your barn door is 1.75”thick, then you would have a .25”gap. 

Can the barn door hardware be used outdoors?

Yes, but it must be weather treated. If left unfinished and exposed to any moisture, it will rust.   

How much bigger should the door be than the opening?

The barn door should be at least 2-4 inches bigger than the opening, but that is subjective to your taste and home's decor. 

How much clearance is needed above the opening?

For our standard barn door hardware, you need 6.5 - 7 inches of clearance. We offer styles that accommodate lower clearances (hinge, t-strap, modern, top mount, jumbo horseshoe) but you will still need about 5 inches. 

How much does the barn door hardware weigh?

Between 14 and 60 lbs depending on which style and size you buy.  A standard 8 ft. single door kit weighs 17 lbs. 

How much space is taken up by the barn door stoppers? 

The angle end stops take up 2 inches on either side of the track for a total of 4 inches of wall space. Note that this is not moving space for the door. Example:  If you order an 8 ft kit, then your track will actually be 100 inches long.

Are the holes on your tracks drilled for 16" framing?

We do not pre-drill holes because we do not know where your wall studs are located. However, if you need them drilled, we can accommodate holes evenly spaced along track length. Actual hole spacing varies based on track length. Just select "Yes" to the "Pre-drilled track" option when selecting your product.