What is your barn door hardware return policy?
Customer satisfaction is our main goal at The Barn Door Hardware Store. If there is a problem with your hardware order, please notify us immediately. We will do everything we can to satisfy you including, but not limited to, returns and exchanges. Your return must be in resalable condition and you must pay the return shipping cost. All returns are subject to a 25% restocking fee.
NOTE - CUSTOM ORDERS INCLUDING CUSTOM SIZES, COLORS, LENGTHS, ETC ARE NOT RETURNABLE.
What kind of warranty do you offer?
We offer a 30-day money back guarantee but the barn door hardware must be in resalable condition. We will also refund the original shipping cost but you MUST pay the shipping cost to return the barn door hardware back to us.
What's your normal delivery time?
Most raw steel orders ship within 72 hours. Black hardware takes 5-7 days. Transit time usually varies between 2-7 days depending on where you live. Transit time cannot be guaranteed due to postal delays, weather, etc. Below is a map of our estimated shipping times in the United States.
Do you have installation instructions for the barn door hardware kit?
We do! They are not amazing, but we are updating them now and will update this link as soon as they are ready!
Do the barn doors come finished?
No finish on our standard doors, but we do offer various types of barn door finishing such as clear lacquer, white wash, chalk paint, distressing and more, Call for details and pricing please.
How thick are your barn doors?
Our barn doors are 1-1/2” thick.
What thickness of barn doors does your hardware accommodate?
Our barn door hardware accommodates up to 1.75" thick door but a header can be used for thicker doors.
How thick and wide is the barn door hardware track?
The barn door hardware track is 3/16” thick, and 1 1/2" wide.
What are the sizes of the hardware included in the kits?
- 3" x 11/2" cast iron wheels for years of wear,
- 5/16" x 41/2" lags with 15/8" spacer tubes to fasten to wall,
- Your choice of ANY LENGTH of 11/2" wide x 3/16” unfinished flat steel track
Why did my barn door hardware track ship in multiple sections?
All barn door hardware tracks over 6 feet long will be shipped in two sections, and all tracks longer than 12 feet will be shipped in three or more sections with splice pieces. Shipping longer tracks in multiple sections prevents the track from bending during the shipping process.
How much weight can the barn door hardware support?
Our barn door hardware can support 250+ lbs depending on if the track is installed correctly into the wall studs.
Do I need a floor guide?
The floor guide is optional. You will receive one with a kit purchase, so you may choose to use it or not. Floor guides prevent the barn door from swinging towards and away from the wall.
How much of a gap is there between the door and the wall?
That depends on the thickness of your barn door. Our standard track sticks out just 2 inches from the wall. When the door is hung, the center of the door width will line up with the track above. If your barn door is 1.5” thick, then you would have 1" between wall and door. This allows most customers to clear existing door trim without the use of a header board.
Can the barn door hardware be used outdoors?
Yes, but it must be weather treated. If left unfinished and exposed to any moisture, it will rust.
How much bigger should the door be than the opening?
The barn door should be at least 2-4 inches bigger than the opening, but that is subjective to your taste and home's decor.
How much clearance is needed above the opening?
For our standard barn door hardware, you need 6.5 - 7 inches of clearance. We offer styles that accommodate lower clearances (hinge, modern, jumbo horseshoe) but you will still need about 5 inches.
How much does the barn door hardware weigh?
Between 14 and 60 lbs depending on which style and size you buy. A standard 8 ft. single door kit weighs 17 lbs.
Are the holes on your tracks drilled for 16" framing?
We do not pre-drill holes because we do not know where your wall studs are located. Track can be easily drilled on site using a drill press or a high powered hand drill with a 3/8" drill bit.
What is a floor guide?
The floor guide is a bracket that keeps your door aligned with the track above. It prevents the door from swinging toward or away from the wall. We include a floor mounted door guide with our barn door hardware kits (double door kits & bypass kits get 2). This mounts into the floor usually around the doorway casing or the edge of the doorway (situations vary & you can decide where you want to place it that works best with your situation). If you do not want to drill into your floors or the doors will be off the ground more than 1-3/4"- you may want to upgrade to a wall mounted door guide. This mounts to the baseboard or wall at the bottom edge of the opening instead of the floor.